Operational Support Administrator

We are expanding and if you want to play your part in that growth then you should read on.

That's because in this role, you’ll be given the opportunity to deliver great outcomes for customers and the Society as well as achieve the development, support and challenge you are looking for.

So, if you are looking for a new role then an opportunity in Commercial Lending may just be the role for you.

**About the role**

As Operational Support Administrator within a growing team, you’ll be empowered to deliver great customer service in a role providing great variety within a wider team.

Underpinning your work will be your commitment to delivering great customer outcomes, whilst balancing this with ensuring the appropriate financial crime and KYC regulations are followed.

You will build great relationships with customers and stakeholders internally and externally with a firm eye on maintaining the integrity of the existing book.

You'll be based out of our Peterborough Office, and we have full time or part time working options available.

**About you**

You’ll need experience of working within an administrative role, ideally coupled with experience of mortgages, telephony and finance related principles.

You’ll need to be committed to delivering excellent customer service with experience of taking inbound enquiries, mortgage processing systems and working within a team environment.

Coupled with the specific experience, you will have strong organizational skills, a flair for numbers and have great ability to adapt to change and know how to prioritise your workload.

**About us**

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

**Flexibility**. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

**Development.** We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

**Inclusivity.** We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

**About our Benefits**

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

- ** Holiday.** You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- ** Bonus**. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
- **Pension**. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- **Healthcare.** Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- ** My Benefits**. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,

**Ready to apply?**

**Want more information?