Legal Personal Assistant

Legal Personal Assistant

Title: Practice Support Assistant

**Salary**: £23,400 per annum plus company benefits

Location: Windmill Green, 24 Mount Street, Manchester M2 3NX

Contract: Permanent, full time

Hours: 37.5 hours per week

Shifts: Monday - Friday 9am-5:30pm

Break: 1 hour lunch, unpaid

Work model: Fully onsite

Williams Lea seeks a Practice Support Assistant to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.

Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide.

Purpose of role

The Practice Support Assistant will perform all operations requested by a customer without direct supervision. This includes, filing, file opening, e-bundles, encrypting of disks, archive/deeds management, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required.

The Practice Support Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service.

Key responsibilities
- Delivering an exceptional electronic and hard copy file management service
- Return or add documents to existing client files
- Work with the practice management system to log and record documents
- Handle and administer closed files as requested
- Filing and file housekeeping
- Understanding and processing of principle documents
- Maintain all filing and work areas in a tidy and orderly manner
- Collect file and documents from client areas and return files to shelves
- Sort, scan, rename, distribute incoming mail department fee earners
- Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
- Prioritise jobs and run them to meet customer requirements and deadlines
- Provide photocopying, scanning, and printing as per customer instructions
- Collect and accurately input monthly forecast information
- Collect and complete any information required for billing or client charge back data
- Ensure that job requests are tracked on system properly before beginning new request
- Understand and comply with Practice Support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
- Deal with court filings and ensure key dates are kept on the client system
- Dealing with client portals and supplier portals for documents (Land Registry, NHSR, Companies House etc)
- Extensive computer and data related tasks
- Usage of internal and external portals/systems
- Adding contacts to the clients database
- Deal with any customer enquires in a prompt and efficient manner
- Accept requests for work, notifying customers of estimated completion time as appropriate and in line with service level agreements
- Communicate with customers on job or deadlines issues

Personal Attributes
- Adopts the company values - Teamwork, Integrity, Passion and Success
- Demonstrable commitment to exceeding expectations and goals
- Exemplary customer service skills
- Excellent personal presentation and communication skills
- Has an energetic and positive approach
- Is innovative and can spot an improvement opportunity
- Has the ability to empathise and understand the customer’s needs
- Has exceptional communication skills
- Appreciates and values each other’s differences
- Always considers the best interests of the company, colleagues and customer
- Has a diligent work ethic

Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

- 25 days holiday plus bank holidays
- Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Gym memberships
- Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

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