Warranty Administrator

**Warranty **Administrator (based at any of the following sites -**

**Mercedes-Benz of Guildford/Epsom/Newbury/Salisbury/Poole Vans )**

Main Duties and Responsibilities:

- Record, check and process all claim information in line with manufacturer conditions.
- Receive all job cards with agreed warranty items and input all claims details i.e. labour item codes and parts numbers and produce warranty invoice and transmit to warranty provider, ensuring that all claims are transmitted successfully.
- Identify from warranty returns parts for return and those for disposal and inform parts department of action required. Record, supervise and control the systems for parts returns and inspections.
- Check any claims rejected and resubmit errors or investigate why rejected
- Return documentation for rejected warranty items for re-costing by service administration
- Investigate and query unsettled and short paid claims and assess their causes.
- Control the system for the receipt and recharging of specialist repairs.
- Participate in warranty audits as required
- Ensure that within area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to

Experience and skills required:

- Previous knowledge of Kerridge systems preferable but not essential.
- Vehicle motor trade experience in similar role
- Technical knowledge is a requirement
- High levels of attention to detail, ability to work in methodical manner, numeric and articulate

**Hours of Work**:
Monday - Friday 08:00 - 17:30 (30 minute unpaid lunch break)

45 hours per week

A 40 hour week would also be considered with a Pro Rata salary.

**Salary**:
Basic: Up to £25,014.60 and OTE: Up to £29,014.60

**Job Types**: Full-time, Permanent

**Salary**: Up to £29,014.60 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discounts

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- warranty admin in an aftersales environment: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)