Night Auditor/receptionist

2 days ago

York, United Kingdom Novotel York Full time

Job description

**Here at Novotel York we are looking for a confident and energetic person to join our existing team of night auditors.**

**Position overview**

The Night Auditor welcomes guests arriving late to the hotel. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach and they ensure a smooth and secure environment for all the guests during the night.

**Duties**
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
- To be fully aware of daily worksheet and ensure this form is used.
- To ensure guest registration forms are completed correctly, then the guests arrival is processed in the system accordingly.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Ensure security boxes are maintained and run within security procedures.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
- Attend and participate in meetings and training sessions provided.
- Any other duties requested by the Front Office Manager/Night Manager.
- Ensure the correct welcome is given to all callers.
- Ensure the correct welcome is given to all guests.
- Complete all audit tasks as specified by the Night Auditors checklist.
- To answer, as promptly as possible, all incoming calls.
- Ensure reports are distributed.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Ensure any failures or inconsistencies noticed during shift are reported to the Department Manager.

Cleaning around pool areas and public areas as well as pool chemical checks
- Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
- Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
- Perform any other duties within the employee’s range of competence as required by management.

Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
- Performs night security rounds

**Job Types**: Full-time, Permanent

**Salary**: From £10.00 per hour

Additional pay:

- Bonus scheme

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
- Store discounts
Schedule:

- Night shift
COVID-19 considerations:
Our hotel has been awarded All Safe by Clifton Environmental for its outstanding covid measures.

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
Reference ID: NIGHT22

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