Customer Advisor

7 days ago

Penrith, United Kingdom Newcastle Building Society Full time

About the Role

Every day is different in the life of a Customer Adviser, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts tocashing up and closing at the end of the day The list is endless however at the heart of everything we do is our customer.

We support our customers every step of the way from saving for a deposit to owning their own home to that all important wedding or dream holiday purchase.

This is a varied role but we will equip you with the skills to answer any questions thrown at you. Although it can be busy there is always an opportunity to have a friendly catch up with your colleagues over a cupper and biscuit

Our local communities have always been important to us and we support them in a variety of ways. As a member of the branch team you will have the opportunity get out into the Community, meeting local groups, charities and businesses. You’ll also have thechance to attend and support local events bringing these communities together, as well as spend time volunteering and making a huge difference to those around you.

**The hours for the role are 27 per week: Monday 9-5, Wednesday 9-4, Thursday 9-5 & Friday 9-5**

About You

All of our Customer Advisers work closely together so you will have real team spirit and thrive working with others. There is also plenty of opportunity to show what you can do on your own whilst being fully supported along the way.

Relationships are really important to us, therefore you’ll need to be great with people; building rapport easily to understand how best to help the customer, whether that be suggesting options the customer may not be aware of or by creating leads for therelevant advice specialists in branch and our Head Office.

You’ll have Customer Service experience that demonstrates your attention to detail and accuracy while focusing on the customer. It should go without saying that having a commitment to ensuring good outcomes for end customers is a given.

About Us

Our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located.

The main purpose of our branches is the provision of reputable savings and mortgage accounts, this is underpinned by solid financial advice for those who live in and around our branch locations across the North of England, including Cumbria and the Scottishborders. Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand andaddress their ever-changing financial needs

We are always busy developing community spaces, supporting local groups and creating a long term legacy to benefit North East communities.

As a Customer Adviser, you’ll be joining us in a really exciting time in our journey. As well as receiving a competitive annual salary our colleague benefits package also includes;
In addition to your salary you receive the below benefits:

- 25 days holiday allowance (rising to 30 days with length of service) + bank holidays
- Corporate bonus scheme
- Subsidised event tickets
- Generous pension scheme
- Performance-related pay
- Volunteering days
- Flexible working hours

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