Office Administrator

**WHO ARE WE**

The MSP Growth Hub is the fastest growing Business Support and Coaching Company, and we specialise in only working with Managed Service Providers (MSPs or IT Support Companies as many will know).

Founded in 2021 by Ian Luckett & Stuart Warwick, we help the techie business owners to improve their 'Business Skills' like Sales & Marketing, Leadership, Team Building and Finance. We are a people business and we and our whole team care passionately about our clients and the results they get. Due to the speed of our growth, our ambitions and current demands to innovate, we are looking for a reliable, articulate, value lead and fun Administrator to join the team, based in our office in Luton.

**ROLE OVERVIEW**

The number one goal of everyone in our team is to help our clients achieve great results. To achieve this, all business operations need to be running efficiently as possible, and this is where our new Office Administrator comes in.

The Office Administrator is a very diverse and flexible role that encompasses various administrative functions, including office administration, executive support, sales administration, event coordination, client communication and operations.

The Office Administrator has a pivotal role in supporting all business areas to make sure that they’re continually efficient, profitable, compliant, productive and (most importantly) getting amazing feedback from our clients. The role is to help the business run as efficiently as possible.

**KEY RESPONSIBILITIES & TASKS**

**OFFICE ADMINISTRATION**
- Maintain a well-organised and efficient office environment.
- Oversee day-to-day office operations, including ordering supplies, equipment, and sales admin.

**EVENT CORDINATION**
- We run world class events, and we need world class people to help us achieve this.
- To help coordinate with multiple stakeholders, setting up our Boardroom and off-site event spaces, logistics, tech, organising catering, and client communications.

**FACILITIES MANAGEMENT**
- Ensure the Boardroom is in top condition at all times, organise and set up tech and recording equipment, ordering catering, marketing materials and stock ordering.

**CLIENT COMMUNICATION**
- Liaise with our amazing team in the Philippines.

**SKILLS AND ATTRIBUTES**

**ESSENTIAL**
- Collaborative approach to foster teamwork and positive workplace culture.
- Customer service orientation with a commitment to exceeding client expectations.
- Strong organisational and multitasking abilities, with a focus on efficient project and task management.
- Excellent communication skills for both internal coordination and external client interactions.
- Quick problem-solving skills and the ability to make informed decisions promptly.
- Adaptability to changing priorities and a willingness to learn new technologies.
- Basic financial acumen for budgeting and resource management.
- Discretion in handling sensitive information and maintaining confidentiality.
- Effective time management to meet deadlines and balance various responsibilities.
- Attention to detail in documentation, reporting, and administrative tasks.
- Resourcefulness to find creative solutions and optimise available resources.
- Great communications skills, founded in being a good listener.
- IT & Tech literate - Basic user level with a willingness to learn.

**DESIRED**
- A deep desire to deliver an amazing Client Experience and be flexible about it.
- Experience and knowledge of working with Microsoft Office software.
- Full UK Driver’s license and own a car
- There are 15 days a year when we will need you to work full days, as we have client events where we require additional support (Overtime will be paid)

**NICE TO HAVE**
- An understanding of Technology equipment.
- Experience working in the corporate events space.
- Experience working with modern work tools, such as Microsoft packages, databases etc

**WORKING HOURS**

Although much of the time you will work part-time office hours, 15-20 hrs a week, when we run events we will need some flexibility in terms of your working week. This will depend on client and outside events and business needs. As a business we promote a healthy work/life balance, and you’ll be rewarded for time worked outside office hours.

**LOCATION**

You will be based at our office in LUTON, where you will be required to be in the office a minimum 3 days a week. However, we take a modern approach to working from home when it works.

**PACKAGE**
- Minimum £12.50 Per Hour
- 28 Days Holiday (Pro Rata inc Bank Holidays)
- Overtime
- Mobile Phone
- Laptop

**TERMS**
- This is a part time role where we expect between 15-20 hrs a week commencing as soon as possible.
- There is a probation period of six months.
- This is a part-time post with some longer days required, for which overtime will be paid.
- We are flexible on core working hours as Basic hours of work are normally 09:00-17:00 with a half hour lunch break.
- Salary for this post is dep