Call Centre Advisor
7 days ago
**Do you have a Call Centre background or experience of dealing with Customers on the phone? This could be the role for you
Call Centre Advisor**
**REDDITCH
- **
**Temporary to Permanent**
**£9.74 per hour**
**Working Hours:
Monday to Friday, 1 in 3 weekends**:
**3 Shift rotation between 8am - 10pm**:
- **8am - 16:15pm**:
- **9am - 17:15pm**:
- **1:30pm - 22:00pm**
**Duties**:
- Receiving incoming calls from customers with any queries or concerns, providing a positive customer experience
- Supporting customers throughout the sales process - end sale enquiries
- Processing delivery and collection requests and updating the system accordingly
- Ensuring all information is stored correctly and up to date on the system
- Liaise with other departments and escalating where necessary
**Requirements**:
- Prior customer service experience would be very advantageous
- Strong communication skills - verbally and written
- Confident dealing with high volume calls
- Excellent telephone manner
- Computer literate - use of Microsoft Softwares
- Able to work well under pressure and to own initiative
- Great organisational and time management skills
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