IT Help Desk Analyst

1 day ago


Sowton Industrial Estate, United Kingdom Reqiva Ltd Full time

Reqiva are partnered with a leading player in the Property Tech market who are looking for an experienced Service Desk Analyst to work as part of a team to service and support a range of hardware and software systems.
You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure to a wide range of existing and emerging technologies.
You will support products, services and systems via on premise, cloud or co-located/managed platforms. The role will include knowledge management and supporting the teams technical and personal skills development.
The role will involve:

- Providing technical service and support activities for their internal and external customers
- Visiting offices located in the United Kingdom and Eire to provide physical office support
About You:
To be considered for the role you will need to have MCP or equivalent with ITIL v4 highly desirable, however not essential. You should also have;
- Previous experience in a service and support role
- Effectible ticket management with strong technical support skills
- Driving Licence required as occasional travel to other UK offices may be required
- Excellent communication skills with the ability to communicate technical concepts to a range of audiences


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