Tour Operations Supervisor

**The Who**

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.

**The Why**

At TAG, our company values matter. We appreciate our staff working as a **Team**, having **Ambition** and being **Genuine**.

You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack

**The What**

As a **Tour Operations Supervisor** you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

- Support divisional management with the daily function of all touring business within the London office to achieve an effective, successful and profitable operation
- Supervise the work of Touring team Specialists and provide operational assistance, mentoring and coaching
- Fulfil all requests for TAG’s key tour client accounts
- Formulate logístical itinerary plans within client budgets and create tour movement sheets ensuring accuracy and consistency throughout
- Respond to queries and book travel arrangements, keeping all relevant records accurately updated
- Design and create detailed PowerPoint presentations for artist hotels
- Action and complete GDS and PNR tasks, TAG Desktop files, and any other applicable system tools or software implemented at TAG
- Negotiate best rates from suppliers to maximise savings, reduce client expenditure and increase company profitability
- Assist team members with complex travel itineraries, ticketing, refunds and reissues
- Adhere to PCI and Anti-Bribery regulations in accordance with Company policy
- Carry out reporting activities as requested and required
- Cover general Tour Operations Manager duties during times of absence
- Perform other duties as may be assigned from time to time
- Lead by example to demonstrate professionalism, promoting positive working relationships, complying with company and external policies or procedures, and delivering a quality service
- Nurture and strengthen positive and valuable relationships with clients and key suppliers to retain repeat business and a highly regarded profile
- Proactively maintain industry knowledge and skills to improve agent performance and productivity
- Suggest ideas for improved practices within Touring or TAG generally and assist with any applicable testing or implementations. Share cross-divisional and global business opportunities
- Support TAG’s PSP. Log and report any supplier favours or gifts to departmental management
- Approach all duties proactively, promptly, effectively, efficiently, with attention to detail and accuracy
- Attend agreed and relevant training and Lunch & Learn sessions, familiarisations, supplier presentations and events etc. to maintain comprehensive industry and product knowledge
- Engage daily with Microsoft Teams to ensure awareness of important team communication
- Bring any issues to the immediate attention of relevant Touring team management. Escalate anything of significant concern straight to the Tour Operations Director

**The How**

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Tour Operations Supervisor there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
- 3+ years Touring travel management experience
- Extensive GDS experience, preferably Galileo
- Experience of supervising a team
- Comprehensive working knowledge of Microsoft Office Suite
- Service oriented with effective communication, negotiation and customer-service skills
- Approachable and collaborative across all TAG departments with the ability to maintain positive and valuable client, supplier and colleague relationships
- Self-motivated, supportive and able to interchange being a team-player with autonomous independent work
- S