Service Desk Analyst

2 days ago


Derby, United Kingdom Lorien Full time

Service Desk Analyst

6 weeks initial contract to permanent after 6 weeks

8-4PM during initial 6 weeks

2:30 - 10pm after the 6 weeks

£95-110 per day

£20-25k salary after contract

Remote 4 days from home 1 day in office

Must operate through Umbrella or PAYE

This role is for a major brand in the IT sector, are in need of a Service desk analyst who has experience in IT and customer service.

The role will require you to maintain IT support for internal employees and operational support for employees in the company and identify security and etc. and overall contributing to the efficiency and effectiveness of the Workplace service centre.

Desirable skills:

- Computer literacy
- Previous tech experience
- Customer service experience
- IT degree (not essential)
- Experience supporting users remotely
- Understanding KPI environments
- Experience supporting iPhone/iPad and Android devices
- Tailor support based on customers technical language.
- Knowledge of windows operating systems
- Knowledge of office 365 / Active Directory/ Remote connectivity/ internet browsers

Lorien Plc is acting as an Employment Business in relation to this vacancy.


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