Borders and Enforcement

**Details**:
**Reference number**:

- 256381**Salary**:

- £22,400- AHA is applicable on this role - see Further Information for more details.**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HO - Borders and Enforcement - Immigration Enforcement**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Shift Working**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Durham - Immigration Removal Centre (IRC) DerwentsideAbout the job

**Job summary**:

- Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.**Job description**:
Detention Engagement Teams (DETs) are a dynamic and responsive team working as part of the Detention, Progression and Returns Command. The DET team operate within Immigration Removal Centres (IRCs), using face-to-face interaction to build relationships with those in detention and provide an important on-site link between people in detention and their case working teams, enhancing the quality and frequency of engagements between the Home Office and the people entering IRCs.

Being based within the centres, engaging with those in detention and on-site healthcare providers and suppliers, DETs are better placed to ensure that vulnerability issues are identified and managed at the earliest opportunity.

The role of the Engagement Support Officer is an Operational role that is interesting and challenging, demanding high levels of co-operation from those in detention, stakeholders and IRC service providers.

You will require excellent interpersonal skills to deal with different, and sometimes difficult situations. Self-confidence, organisation skills and personal integrity are also required within this challenging environment of a busy desk with a high volume of work.

**Person specification**:
Key responsibilities include, but are not limited to:
To support the EO Engagement Officer in increasing voluntary and compliant returns and reducing the number of bed nights utilized by:

- Managing detainee arrival and departure lists and allocating all new arrivals to an Engagement Officer.
- Completing of all associated actions on Home Office IT systems (CID/ATLAS).
- Monitoring and actioning Inboxes.
- Allocating papers for service to the appropriate Engagement Officer and arranging engagement slots via the service provider as required.
- Dealing with straightforward requests from those in detention and / or routing to the Engagement Officer or case owner as required.
- Ensuring that claims for protection in the UK and / or claims of modern slavery submitted by those in detention are verbally referred immediately to the HEO Operations Manager and then in writing to the relevant case working team’s single point of contact and to the Operational Support & Certification Unit (OSCU) if flight arrangements are imminent.
- Servicing of papers to those in detention as required.
- Flagging contract issues appropriately and in a timely manner to line manager or Detention & Escorting Services (DES) Compliance team.
- Contributing to the compilation of statistics.
- Attending consultative forums with those in detention as required.
- Updating HO IT systems (Casework Information Database (CID), ATLAS, and KRONOS) and other associated spreadsheets to enable review by management.
- Working with skin irritants / sensitisers (hand sanitiser to be used entering building and in office)
- Working with or in the vicinity of children or vulnerable adults.
- Other ad hoc administrative duties as required.

Training and development will be provided to undertake this rewarding role.

We would particularly welcome those applicants who have current or previous experience working in a custody or institutional setting.

**Essential** criteria**
- Strong verbal communication skills.
- Excellent interpersonal and organisational skills.
- Good attention to detail.
- Proactive, adaptable and motivated.

**Desirable** criteria**
- Previous experience in Home Office or Immigration Enforcement activity
- Those who have worked in a custody/institutional setting

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Communicating and Influencing
- Delivering at Pace
- Working Together

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and