Customer Service Representative

1 day ago

Basingstoke, United Kingdom Masimo Full time

**Job Summary**
The Customer Support Representative deals with all orders within his/her assigned regions.

**Your responsibilities**:

- Initiate new customer set-up in ERP
- Process and confirm sales orders placed by customers in the region in compliance with company policies
- Resolve order pricing discrepancies
- Check product availability and communicate with customer or sales team.
- Coordinate shipments with Logistic team
- Process customer returns (RMA) per company policies, and address customer complains
- Support sales force and internal team members for samples and supplies
- Coordinate invoicing and crediting with the Finance team
- Co-ordination with finance request for pro-forma invoices based on customer request
- Assisting customers with GST related queries in terms of PO placements and other issues related to GST (for India)
- Provide customers and or finance with proof of delivery

**Your profile**:

- Bachelor of Commerce.
- 1-2 years’ experience in international customer service.
- PC literate (Word, Excel, PowerPoint) and are familiar with using ERP systems.
- Fluent in English
- Excellent interpersonal and relationship building skills.
- Excellent organizational, communication and writing skills.
- Tact and diplomacy.
- Ability to multi-task.

**Are you looking for uncommon opportunities with an extraordinary company?**
**We are looking for people who can, do and will make a difference.

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