Financial Services Quality Assessor

2 weeks ago

Bradford, United Kingdom Brook Street Full time

Quality Assessor
Are you looking to build a career within a thriving, dynamic and exciting company withing the Fashion industry?
Our client is looking for two Quality Assessors one Permanent and a Fixed term covering maternity leave for up to 12 months.
Day to Day Responsibilities
- Monitor and report on performance against regulatory requirements including but not limited to CONC, Data Protection, Complaint recording and DISP, Vulnerability identification and TCF
- Work with Operational Managers to identify and escalate incidents and breaches, initiate remediation principles ensuring any customer detriment is swiftly resolved
- Identify and report root causes of monitoring failures including inadequacies in processes or systems Ensuring any trends identified and reasons are explored. Findings are to be reported to the Team Manager to support a culture of continuous improvement
- Attend and engage in regular calibration sessions as part of the ongoing development and to ensure consistency
- Ensure policies and controls are adhered to
- Good understanding and knowledge of FCA regulatory requirements, including monitoring principles
- Good understanding of the principles of TCF
- Excellent PC skills including Microsoft Word and Excel, Financier & Charter

About you
- Good understanding and knowledge of FCA regulatory requirements, including monitoring principles
- Good understanding of the principles of TCF
- Excellent PC skills including Microsoft Word and Excel, Financier & Charter
- Skills & expertise in Quality Monitoring/Assurance
- Excellent planning and organising skills
- A keen eye for accuracy and attention to detail
- Excellent communication skills
- Tenacity and confidence to raise queries or concerns to ensure quality standards are maintained
- Strong analytical skills
- Knowledge and awareness of collections and financial difficulties requirements

Why work for our client
- Staff discount
- Generous annual leave 33 days including bank holidays
- Healthcare cash plan
- Flexible working atmosphere
- Competitive Pension Scheme

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