Community Housing Officer

Are you passionate about making a real difference in your community? Do you believe in building lasting relationships and empowering others to thrive? At Trivallis, our ambitious new tenant services strategy is transforming how we support our communities. At Trivallis, our “Team around the tenant” model is transforming how we support our communities. As a Community Housing Officer, you'll be at the heart of this exciting journey, ensuring our services are built around people, not processes.

**Team around the tenant**

At Trivallis, we’re committed to making each tenant feel supported by a team that works seamlessly together. With our “Team around the Ttenant” approach, everyone involved in supporting our tenants—housing officers, support staff, and more—works collaboratively, focusing on the individual needs of each tenant. This means that instead of dealing with different departments separately, tenants experience a united team that listens, responds, and takes action as one. It’s a simpler, more personal way to provide the support that matters, ensuring tenants feel valued and empowered.

**The role**

As a Community Housing Officer, you'll manage a patch of tenancies and build lasting relationships with tenants and communities to help them thrive. You'll act as a key worker who listens, supports, and advocates for tenants. Addressing issues like anti-social behaviour and housing matters with an inclusive approach, you'll coordinate services to provide seamless support. You'll connect tenants with local groups and services, maintain well-kept estates, and make effective decisions to ensure the safety and wellbeing of tenants and colleagues.

**About you**

We're looking for someone who puts people first and embodies our values in every interaction; compassionate and proactive. You will have excellent communication skills and the ability to build strong relationships; with a relevant qualification (CIH Level 4) or equivalent experience in tenancy sustainment with a detailed understanding of housing legislation and best practices. Please note a valid driving licence and access to a vehicle is required.

**Why join Trivallis?**

At Trivallis, we’re more than just a landlord. We’re redefining what it means to support our communities. Trustworthiness, kindness, progressiveness, and inclusivity are at the heart of our culture. Our goal is simple: to improve the wellbeing of our tenants and empower them to thrive.

We offer more than just a job; we offer a career that makes a difference. You’ll work alongside passionate colleagues, enjoy competitive benefits, and have the opportunity to grow in an environment that celebrates kindness and inclusivity. This is your chance to be part of a progressive team, driving positive change in the lives of those we serve. Together, we can build a brighter future for everyone.

Some of the benefits you’ll enjoy include:

- A generous 30-day annual leave entitlement
- Generous Local Government Defined Pension scheme
- Health Shield Cash Back plan for you and your family
- Flexible working arrangements to help you achieve a good healthy work-life balance
- A comprehensive learning and development programme with investment in your personal growth
- Opportunities to promote diversity and inclusivity across Trivallis
- Volunteering and community engagement through our Time to Change programme

**How to Apply**

The performance of our organisation is influenced by our people within it. Progressive growth, progressive ideas, progressive culture. Our recipe for success is demanding more of ourselves, stretching and striving to do things that haven’t been done before but that truly improve the lives of our tenants within our communities.

Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities.

Over recent months we have developed ambitious plans to change and improve how we deliver services. These plans were developed by listening to residents, staff and partners and looking at how new technology can make our services more accessible and responsive to our customers.

If you think you could be as excited as we are about the future, we would be delighted to hear from you. We are looking for highly motivated individuals who have a genuine passion and demonstrable experience of delivering quality services as well as transferable skills gained in the private or public sector.