E-commerce Customer Service

2 weeks ago


Newhaven, United Kingdom Junior Edition Ltd Full time

Your main responsibilities will include (but are not limited to):

- Returns. Quality control of customer returns, accurately recording and restocking returned items for resale.
- Inventory content management. Adding and amending inventory to the database, writing product copy and editing images in Photoshop.
- Accurately picking, packing & dispatching orders in line with junior Edition’s policies. Investigating out of stock items and offering customers informed alternatives.
- Receiving deliveries accurately and reporting any exception to the line manager.
- Monitoring and reviewing compliance with health and safety legislation.
- A background in online customer service;
- A high level of English spelling and grammatical accuracy;
- An acute attention to detail;
- A passion for ethical retail.
- Adobe Photoshop
- Shopify
- Xero
- Dext

**Job Types**: Full-time, Permanent

**Salary**: £22,984.00 per year

**Benefits**:

- Casual dress
- Employee discount
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

COVID-19 considerations:
As a business we take the safety of our staff, customers and stakeholders extremely seriously. In addition to rigorous house keeping, all staff lateral flow testing twice weekly and the warehouse set up to mitigate all unnecessary contact.

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer Service: 3 years (required)
- E-commerce: 3 years (preferred)

Work Location: One location

Reference ID: Warehouse operative/Customer service coordinator



  • Newhaven, United Kingdom Junior Edition Ltd Full time

    Your main responsibilities will include (but are not limited to): - Returns. Quality control of customer returns, accurately recording and restocking returned items for resale. - Inventory content management. Adding and amending inventory to the database, writing product copy and editing images in Photoshop. - Accurately picking, packing & dispatching...


  • Newhaven, United Kingdom Junior Edition Full time

    **E-Commerce Assistant** Junior Edition is an ethical family run children's concept store. Over the past 7 years we have expanded significantly to become one of the UK's largest independent online retailers of ethically manufactured design led children's clothing, toys and homewares. In addition to our online store we also have a beautiful bricks and mortar...

  • E-commerce Assistant

    2 weeks ago


    Newhaven, United Kingdom Junior Edition Full time

    **E-Commerce Assistant** Junior Edition is an ethical family run children's concept store. Over the past 7 years we have expanded significantly to become one of the UK's largest independent online retailers of ethically manufactured design led children's clothing, toys and homewares. In addition to our online store we also have a beautiful bricks and mortar...


  • Newhaven, United Kingdom Page Personnel Finance Full time

    As a Customer Service/Administrator you will be an active part of every stage within the Customers experience; from placing the order to processing the shipment! **Client Details** Our client is an established retail business within Newhaven with a real focus on sustainability. They are looking for a Customer Service/Administrator to help support their...


  • Newhaven, United Kingdom Page Personnel Finance Full time

    As a Customer Service Advisor you will deal with customer queries regarding orders and issues. You will be the first point of contact for our client and excellent customer service is important **Client Details** Our client based in Newhaven are looking for a Customer Service Advisor to join their team **Description** The key responsibilities of a...


  • Newhaven, United Kingdom Sussex HR Limited Full time

    King & McGaw are looking for a positive and enthusiastic **Customer Service Advisor** to join our friendly and knowledgeable Customer Service team. Outstanding Customer Service is what we strive for, so you will get all the training you needon our products, processes and systems to make sure that you are up to speed and ready to go. **A little about the...


  • Newhaven, United Kingdom Isle of Wight Distribution Ltd Full time

    Job Type: Full Time (Permanent) Hours: 45 hours a week, Monday to Friday **Salary**: £23,400 per annum Start Date: ASAP Location: Newhaven First 4 Logistics Ltd are currently recruiting for a Permanent Full Time employed customer service operator to join our local team in Newhaven. As a Customer Service Operator with us you will be the voice of the...


  • Newhaven, United Kingdom Halfords Retail Full time

    Age 22+ £10.20 per hour + performance related bonus - Age 21 £9.60 per hour + performance related bonus - Under 21 £8.20 per hour + performance related bonus This position is based at our Newhaven store. Core hours are 12 per week plus overtime. Love all things motoring and cycling? Great with customers? Your knack with customers and boundless...


  • Newhaven, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Edinburgh Fiat/Kia/Abarth branch in Seafield and help customers get excited about our products.If you think you are the right match for the following opportunity, apply after reading the complete description.Why choose us? 33 days' holiday allowance...


  • Newhaven, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Edinburgh Fiat/Kia/Abarth branch in Seafield and help customers get excited about our products.If you think you are the right match for the following opportunity, apply after reading the complete description.Why choose us? 33 days' holiday allowance...