Customer Service Advisor
2 days ago
As a Customer Service Advisor you will deal with customer queries regarding orders and issues. You will be the first point of contact for our client and excellent customer service is important
**Client Details**
Our client based in Newhaven are looking for a Customer Service Advisor to join their team
**Description**
The key responsibilities of a Customer Service Advisor;
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Profile**
The successful Customer Service Advisor will have;
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Job Offer**
£21,000 - £22,000
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