Holidays Operation Team Leader

Summary We look to offer our guests not only a unique place to stay when they come on holiday with us, but an experience that they will remember for a lifetime.

**Hours**:25 hours per week

**Salary**:£9.90 per hour

**Contract**:This is a permanent role with opportunity to progress.

What it's like to work here We have an opportunity for a Holidays Operation Team Leader to work within our North Cornwall region which spans from Mawgan Porth in the south up towards Bude in the north of Cornwall.Our visitors come to the area for the unspoilt coast with its imposingheadlands, hidden coves, stunning beaches and all that the North coast and surrounding countryside has to offer. Many of our visitors stay a little longer in one of our 28 holiday cottages.

There are a variety of buildings offering very different experiences including Doyden Castle, the quirky Birdcage, idyllic Boscastle Elm Cottage and the statuesque Pentire Head Farmhouse.

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

What you'll be doing Working alongside our two other Team Leaders, you will assist the Holidays Operation Assistant Manager in the delivery of our growing holidays business. You will ensure consistent management of the operation across the area and achieve high levels of visitorsatisfaction. You will want all guests to be delighted with their stay and for them to create memories and stories in our unique holiday places.

The role entails being out and about at the holiday cottages, travelling in our widespread portfolio and some Saturday work. A flexible approach to working and self-motivation will be needed in this varied role.

You will support the team of Holidays Operation Assistants (HOAs) to meet the high standards of cleanliness, presentation, health & safety and maintenance in our holiday cottages. You’ll help with induction and training of new team members, undertake adhoc admin duties and ensure the HOAs and their cottages have everything they need to carry out busy changeovers.You will have proficient IT skills, particularly using Excel and Word to help track inventory and supplies.

You will work with the team to ensure they work efficiently and have what they need to deliver the standards. You will carry out risk and compliance tasks making sure everyone is safe. You will also work closely with the wider property team of business support,facilities and rangers and be part of a warm and friendly, award-winning team.

Who we're looking for For this new role helping us grow our holidays business.

You’ll need to be:

- Great at customer service
- Experienced in working in a public facing role and delivering high standards of cleanliness and presentation
- Someone who has great people skills
- Super organised, self-motivated and able to prioritise your own workload
- Confident in your IT skills - to help track inventory and supplies, particularly using Excel and Word
- Helpful and approachable
- A clear communicator with good knowledge of Microsoft Office
- Knowledgeable and willing to comply with good Health and Safety practices

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.