Case Management Officer Level 2

Job profile
- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

**Job details**:
**Job reference**

REQ00000018239

**Date posted**

22/04/2025

**Application closing date**

13/05/2025

**Location**

Kendal

**Salary**

£25,584 - £25,992

**Package**

**Contractual hours**

37

**Basis**

Full time

**Attachments**

**Case Management Officer Level 2 - Revenues - WMF2013e**:
**Job description**
- Location: Kendal
Contract Type: Permanent

**About this opportunity**
- Westmorland and Furness Council is seeking to recruit a Case Management Officer Level 2 to work within the Revenues Team. This is an opportunity to join the Westmorland and Furness Council’s Revenues and Benefits service on a permanent basis.
As a Revenues Case Management Officer you will be required to participate in the processing of billing and collection of Council Tax and National Non-Domestic Rates (Business Rates). You will handle customer enquiries efficiently and accountably while adhering to relevant legislative provisions, council policy, and financial regulations. You will be responsible for the complete customer journey, seeking guidance from Specialists as required, maintaining case ownership to completion or escalating appropriately.
The role focuses on delivering high quality and continuously improving services, taking responsibility for resolving issues as efficiently and effectively as possible on a wide range of the more technical, statutory and non-statutory guidance, systems and following workflows in place.
You will undertake case management that will require a more detailed understanding of relevant service processes and compliance, regulations and legislation in taxation and non-domestic rates, for which training will be provided.

**You will be expected to**
- Undertake a range of duties in relation to maximising collection and establishing liability for Council Tax and Non-Domestic Rates, including deciding new and amended liabilities, discounts and exemptions, retail reliefs, refunds, assisting in the case management of domestic and commercial property inspections and reviews.
- Ensure great attention to detail, accuracy and excellent customer focus to deliver high standards of service and seek to resolve cases as quickly and efficiently as possible
- Work on a professional and integrated case management basis, responding to and seeking to resolve service requests from external and internal customers, liaising with other departments and taking ownership of cases, only escalating when necessary.
- Develop and maintain accurate and up to date records across a range of document and account management systems, as well as be fully proficient in the use of Microsoft Office software and Excel.
- Promote digitalised self-service where appropriate, engaging and contributing to continuous service improvements and efficiency measures.
- Develop and maintain your range of professional skills and knowledge, including any qualifications required to undertake the role.

**What can we offer you**
- Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.**Our benefits | Careers (westmorlandandfurness.gov.uk)**

**Would you like to find out more?**
- For further information about this role, such as responsibilities and essential criteria please view the below attachments:

- **Post Specification**:

- **Role Profile**

**Application and Interview information**
- Closing date: 13th May 2025

**Safer Recruitment & DBS**
- At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
This role requires a basic DBS check in line with BPSS requirements

**Equality, Diversity, and Inclusion**
- As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old, that meet the essential criteria for the role.
- Send to a friend