Service Assistant

We’re looking for two Service Assistants to join us at Sutton Hoo to help deliver our programme of summer holiday events and activities that create lasting, joyful memories for our visitors over the summer holidays. You'll be enthusiastic about inspiring children and families and enjoy spending time outdoors in this active role.

**Salary**: £12.25 per hour

**Contract duration**:Fixed term contract until 5th September 2025

**Hours/working pattern/hours**: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Your typical shift pattern will be 9.30am - 5pm. You'll be required to work at weekends and on bank holidays - as these are the busiest and most exciting times.

**Interview date**:Wednesday 15th and 16th May

**Proposed start date**:19th May and 14th July

What it's like to work here:Reporting to the Sutton Hoo Senior Visitor Experience Officer, you’ll work within our Visitor Experience Team made up of the Senior Visitor Experience Officer, a Programming Assistant and our Archaeology & Engagement Manager.

What you'll be doing:You'll work as a team to set up Sutton Hoo for summer, creating a festival feeling by installing bunting, gazebos and plenty of play equipment. During the summer holidays you'll be responsible for checking our play activities daily and engaging directly with visitors encouraging them to play and supporting them with the information they need to enjoy their day.

For this year's Summer of Play national programming event, we're dedicated to a fun and immersive experience, creating a play hub with play activities themed around the story of Sutton Hoo and the Anglo-Saxons. You'll be responsible for setting up play equipment, checking it throughout the day and engaging with families on the many different play opportunities around the site. You'll contribute to the evaluation of our Summer of Play through engaging with families and finding out what they enjoyed and what could be improved. You'll also work alongside our volunteer teams who support our visitor experience team with the delivery of events and activities.

Understanding how and why we engage our supporters is key. You’ll help link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation on site and ensure all our communications with our visitors around the property are clear and consistent.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking forWe’d love to hear from you if you’re:

- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 05/09/25)