Assistant Duty Officer
3 days ago
Fluency in French or Spanish is an essential requirement for this temporary role which commences between April and September. A rota is provided to cover a working week of 35 hours between 8am and 10pm Monday to Sunday, including Bank holidays. Full trainingwill be provided.
As an Assistant Duty Officer you will:
- Maintain a clear and complete record of each assistance case and follow through on all assistance cases to completion.
- Ensure that any service failures or potential problems are escalated to the Deputy Manager or Business Manager.
- Advise members and answer queries regarding claims relating to any Club overseas holiday policies.
- Possess complete knowledge of all procedures, allowances and benefits of any Club overseas holiday insurance product.
We are looking for an Assistant Duty Officer with:
- Good standard of education - including English Language GCSE or equivalent.
- High level of organisation required.
- Ability to manage multiple assistance cases and prioritise effectively.
- Ability remain calm and focussed under pressure.
- Excellent verbal and written communication skills
- A good knowledge of French or Spanish.
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