Solar Customer Support Specialist
5 days ago
**Help us make a big green dent in the universe. **We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
When you explain how solar works, you’ll light ‘em up. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us brighten the world with our reality.
We’re spearheading the transition through the installation of in-home technologies; from smart meters and EV chargers to low carbon heating. Our smart energy and low carbon heating solutions mean our customers can enjoy clean, green and cosy homes.
We’re head-over-heels for Solar Panels - which provide an ultra-efficient and reliable way to harness the power of the sun and store this in highly efficient batteries for when your home needs it most. You’ll get to know and learn to love them as much as we do at our £10m training and R&D centre, before hitting the ground running and educating our customers on these magical systems.
As a solar customer support specialist, you’ll be responsible for supporting customers once the sale of solar panels has closed. All our customers are passionate and excited for their green energy technology, so it’s your job to keep that excitement up.We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.
**What you'll do**:
- Support the post-sales process by being the go-to-person for your customers, generating handover documents, booking installations, and loads more
- Collaborate with survey, installation teams and third party supplier to make the solar magic happen
- Staying on top of all admin to ensure a smooth, enjoyable experience for our customers
- Become an expert in solar with real ownership in the navigation of the installation journey and all it’s excitement
- Be a real advocate for the technology that we are excited to launch across the UK and beyond
**What you'll need**:
- Strong organisational skills and the ability to manage your own time and workload effectively
- A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business
- Exceptional communication, ensuring customers feel good about each and every
- conversation and are excited during their solar installation
- A solution focused approach and positive outlook
- Empathy and understanding to help make the right decisions when it comes to customer experience
- A love of taking on new tasks and challenges to develop and grow within your role
**Why else you'll love it here**:
- Starting salary of £27,300 per year
- Octopus Energy is a **unique and wonderful culture**. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2024 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
**If this sounds like you then we'd love to hear from you.
- Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. _**_Need any specific accommodations? _**_Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic_
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