Smart Tech Specialist

Smart Tech Specialist (Customer Operations) Help us make a big green dent in the universe. We’re on a mission to drive the global renewable energy revolution, and we need people to help us deliver carbon-busting products into customer homes. We’re spearheading the transition through the installation of in‑home technologies: Smart Meters, Solar Panels, Batteries, EV Chargers, and low‑carbon Heat Pumps. As a Smart Tech Specialist, you’ll support customers from purchase to installation of Solar Panels, Air‑Source Heat Pumps, or Electric Vehicle Chargers. Your job is to keep excitement high and ensure a smooth experience. What you’ll do Support the post‑sales process by being the go‑to person for customers, helping them prepare for installations, booking install crews, generating documentation, claiming grants and incentives, and more. Collaborate with survey and installation teams and third‑party suppliers to make the Solar and Air Source Heat Pump magic happen. Stay on top of all admin to ensure a smooth, enjoyable experience for our customers. Become an expert in our tech and take ownership of the installation journey. Be a real advocate for the technology we’re excited to launch across the UK and beyond. What you’ll need Strong organisational skills and the ability to manage your own time and workload effectively. A love of dynamic and active office environments, being able to adjust to change and keep up with a fast‑moving business. Exceptional communication, ensuring customers feel good about each conversation and are excited during their installation. A solution‑focused approach with a positive outlook. Empathy and understanding to help make the right decisions for customer experience. A love of taking on new tasks and challenges to develop and grow within your role. Why else you’ll love it here Equity share options in Octopus Energy. Octopus Energy has a unique culture: an organisation where people learn, decide, and build quickly. People work with autonomy and collaboration on projects that break new ground. Your hard work will be rewarded with perks you actually care about. The next steps If you’re eligible, we’ll reach out to discuss your application further. If the role sounds like a good fit, you’ll be invited to an in‑person assessment day. You’ll meet the team, complete assessment exercises, and get a glimpse of life at Octopus. Need any specific accommodations? Whether you require accommodations or have a preference, let us know and we’ll customise your interview process for maximum comfort. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. Studies have shown that some groups of people, such as women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. #J-18808-Ljbffr