HR Advisor

Job Overview

Day-to-Day Responsibilities
- To work in line with the departmental KPI's, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLA's.
- To ensure that personal knowledge of employment law and HR best practice is continually updated.
- To advise, assist and guide clients with all employment law/HR enquiries received.
- To actively own cases to resolution, building rapport and relationships with clients on each interaction.
- To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database.
- To take ownership and responsibility for ongoing cases.
- To provide support and advice to clients in regards to information/documentation to assist them in implementing the advice provided, this will include drafting correspondence when appropriate.
- Review client documentation and provide advice accordingly taking their internal terms and conditions into account.
- Attend legal briefings and internal company training to ensure that advice provided is compliant with our services.
- Ensure departmental protocols are adhered to ensuring a high quality level of service is provided at all times.
- Attend client visits, meetings and conference calls as required to assist/advise with any employment law/HR related matters.
- Assist with requests for articles or webinar presentations, which have an employment law/HRM/employee relations element.
- Offer clients options regarding the take up of other products we provide and make recommendations accordingly.
- Attend departmental or office team meetings.
- Maintain a professional and responsible attitude at all times.
- Work as part of a busy team.
- Carry out any other tasks deemed necessary by the Management Team

P012131LMR12

INDIREHR