Customer Service Representative

1 week ago


Bingham, United Kingdom Thorn Baker Industrial Full time

**Salary**: £26k - 27k per year
**Reference**: GMB - CSR/Bingham

Are you looking to join a company where training and development is encouraged? Then this is the career for you. We are currently recruiting for a Customer Service Executive to join our highly successful client in the Bingham area of Nottingham.

**About the Client**:
Our client is one of the UK's largest Industrial and Commerce companies, operating with a network of over 75 distributors and sourcing products from over 120 suppliers worldwide.

**Job Role**:
As a Customer Services Executive you will be the first point of contact for our customers and will be committed to providing world class customer service at all times.

**Pay and Benefits**:

- Starting salary of £26,000 - £27,000 per annum.
- 37.5 hours per week - Working a flexible shift pattern that includes a Sunday. (Sunday - Thursday or Tuesday - Sunday etc)
- 33 days holiday (includes 8 bank holidays)
- Private Medical cover
- 3% pension contribution
- Discretionary performance bonus
- On-site Gym
- Retail Discounts scheme

**Responsibilities**:

- Help to resolve queries relating to products, deliveries, damages, missing parts, quotations etc
- Deal confidently with negotiations/discussions with the customer around replacements/returns of damaged goods/goods sent in error etc
- Maintaining continuous contact with customers who have long lead times on deliveries
- Be committed to continuous improvement to processes within the Customer Services department
- Build and maintain relationships with key stakeholders; warehouse, finance, marketing

**Qualifications / Experience**
- Experience in a similar role within an e-commerce environment is essential (industrial, commercial & distribution)
- Strong IT skills (Google Drive) and phone systems (Cisco).
- Experience of working in line with KPIs.
- Working knowledge of CRM tools
- Ability to deal with a variety of daily issues, multi task and prioritise work.
- Methodical with high attention to detail and accuracy.

**Next Steps**:
PERM01



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