Earthmoving After Sales Supervisor

1 week ago

Sunderland, United Kingdom Liebherr-Great Britain Ltd. Full time

A vacancy has arisen within our Earth Moving After Sales department based in Sunderland for an After Sales Supervisor. The role contributes to the success of Liebherr-Great Britain through the effective supervision of Field Service Engineer’s time and workloads. The role will strive to ensure administrative procedures are adhered to and developed whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

**Your Responsibilities**:

- Monitors Engineer’s time ensuring efficient utilisation and allocation.
- Ensures that unused new parts, warranty parts or service exchange parts are returned, cleaned and labelled to the relevant department from related jobs, and are accompanied by accurate and complete documentation.
- Actively participates in the opening/closing of jobs, checking and processing of time sheets and inspection reports, and ensuring identified work outstanding is recorded.
- Ensures the quality system requirements are maintained with tool and equipment issue and updates calibration records to adhere to the policy statement.
- Maintains communication with field service Engineers, internal departments, suppliers and customers to keep them fully informed and advised regarding the progress of jobs.
- Communicates with the team where holiday and training is concerned, to manage and ensure adequate coverage.
- Supports the team by undertaking some or all of the duties of colleagues, in their absence, to ensure efficient running of the department.
- Actively ensures all customer requests and requirements are received and dealt with, while keeping the customer informed at all stages of the process.
- Always collates sufficient information to support the accurate processing of internal or external invoices or warranty claims.
- Co-ordinates product modification programmes to ensure timely delivery to the customer.
- Continually liaises with the Sales Department and customers regarding new machine deliveries and requirements.

**Your Profile**:
- Able to demonstrate previous experience in a similar role and / or industry
- Good communicator at all levels
- Flexible approach to work
- Ability to demonstrate developed leadership skills
- Excellent time management skills

**What we are offering**:
The opportunity to work with the industry-leading manufacturer, secure and progressive work environment, competitive salary and benefits, training and personal development

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales
- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

**Location**:
Liebherr-Great Britain Ltd.

Ayres Quay, Deptford Terrace

SR4 6DD Sunderland

United Kingdom (GB)

**Contact**:
Amanda Wells

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