Service Desk Manager
2 weeks ago
**Service Desk Manager (Service Desk, Team Lead, Manager, Active Directory, KPI’s, Office365, management, Stakeholders, ITIL) - Permanent - Coventry**
Charles Simon Associates are currently looking for a Service Desk Manager on a permanent basis for a well known global distribution business based in Coventry.
**Location**: Coventry
**Salary**: Up to £35,000 per annum
**Skills/Requirements for the Service Desk Manager**:
- Previous experience in a similar role
- Experience of administering and reporting against SLAs and KPIs
- Ability to organise and prioritise teamwork in an effective manner
- Ability to develop good relationships with customers and key stakeholders
- Working as the point of escalation for the Service Desk team
- Experience of working within an ITIL environment
- Strong technical knowledge around:
- Active Directory
- Windows 7/8/10
- Office365
Start date is ASAP for the Service Desk Manager
**The Service Desk Manager will be responsible for**:
- Managing the day to day operation of the 24/7 IT Service Desk
- Prioritising and managing the lifecycle of incidents and service requests
- Establishing and maintaining relationships with key stakeholders ensuring customer satisfaction
- Monitoring and managing KPIs and SLAs
- Management of a team of 10 Service Desk Analysts
- Assist in building a Service Desk strategy providing ideas to develop the Service Desk
- Working within the wider IT team on problems and support other teams within the business.
- Maintaining operation of system environments including the upgrade of platforms, OS and infrastructure.
- Taking part in continual improvement planning of new and existing services and IT projects as required.
Please send an up-to-date copy of your CV to be considered for the Service Desk Manager.
**Service Desk Manager (Service Desk, Team Lead, Manager, Active Directory, KPI’s, Office365, management, Stakeholders, ITIL) - Permanent - Coventry
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