Customer Sales Specialist

**Vitality, Customer Sales Specialist - Life, Stockport, £21,000 - OTE £32,800 PLUS Benefits**

**Shift pattern**:Monday - Friday 9.30am - 5.30pm, no Saturdays

**As Vitality continues to grow so does our need for world-class Advisors. We are looking for the best people to join our Retention Department. This is a hybrid role where you work from the office and at home to help with a healthy work-life balancesupporting our Vitality Brand. In return for this, you are rewarded with a starting salary of £21,000. OTE £32,800.**

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flightsporting events, health checks, and access to our full range of partners and rewards.

It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.

**As our Customer Sales Specialist???????, you’ll get the benefits our members enjoy, including**:

- Our award-winning private Vitality Health insurance + wellness incentive programme
- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV, and half-price gym memberships to name a few
- Personal health fund + Life Assurance
- Stakeholder Pension Plan with employer contribution
- 25 days annual leave + Bank holidays + option to buy and sell 5 more
- Flexible benefits package
- Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime
- A genuine opportunity to grow and establish a long-term career

As our **Customer Sales Specialist???????,**you will develop a high level of technical expertise and be an expert in customer service, sales and the re-selling of the Vitality product as well as managing workflow and ensuring service levelmetrics are delivered.

This role will suit someone with a passion for high-level customer service. You will be provided with the training and support to be an expert in retention and service processes and procedures.

**Your responsibilities as our Customer Sales Specialist??????? will include**:

- Answering Inbound calls and written enquiries from our customers who are querying their current product
- Working closely with the Team Managers and wider teams to ensure that our customers remain an advocate for a successful renewal of their Vitality’s product
- Working to individual targets and maximising productivity
- Ensuring each customer is treated as an individual and providing a positive experience ensuring all communications with the customer are relevant and consistent
- Maintaining a positive and pro-active manner in carrying out all tasks, acting as a champion for change
- Maintaining a high level of service in a fast-paced environment

**What we’re looking for in our Customer Sales Specialist???????**:

- Natural ability to engage and influence people at all levels.
- Strong organisation skills and the ability to prioritise workloads.
- Excellent communication skills including the ability to navigate around a computer

Working for **Vitality**, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our**Customer Sales Specialist???????**, then please click '**apply’** today.

Please note that to ensure the safety of our offices and employees, we require all new hires to be vaccinated for Covid-19.

You can find more information about our commitment to ensuring office safety to reduce the risk of Covid-19 transmission by visiting the careers page on our company website.