Customer Service Agent
2 days ago
Job description
**Salary**: £25,500 per annum
**Hours**: 37.5 hours per week, plus a compulsory additional Saturday or Sunday every 8 weeks on a rota basis (paid overtime).
Excellent communication skills both written and verbal.
A good telephone manner and the ability to easily explain what we do and don't do.
The ability to record information with a high degree of accuracy.
A sound practitioner of Microsoft Office suite and proprietary client record systems; with the ability to record information electronically and talk to clients at the same time. Probably gained within a call centre environment.
Proven background of working within strict legal and process guidelines without detriment to the customers quality of service.
Working with multiple client requests simultaneously and ensuring the ability to complete each task accurately and efficiently.
Be self-disciplined and self-motivating.
A strong background in customer services.
Experience within the financial regulated services industry preferable but not essential
**We provide**:
Full training on how to arrange and record a funeral plan so you can excel in your job. No Funeral experience is either expected or required.
Pension
Death in service benefit
Cash contribution health plan
A modern working environment with free on-site parking.
A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.
A friendly and fun team who like working together and helping each other out.
**Job Types**: Full-time, Permanent
**Salary**: £25,500.00 per year
COVID-19 considerations:
Covid restrictions in accordance with Government guidelines
Reference ID: CSA1
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