Customer Service Agent

4 days ago


Andover, United Kingdom weServed Full time

We're looking for ex-servicemen and women and/or their spouses for this remote role. The Company Established for 25 years, The company specialises in providing insurance to armed forces personnel and veterans. The company has a strong reputation for quality products and exceptional service to this unique customer base. The Role This is a home-based role, working in a remote team environment, providing customer service and sales of general insurance products to enquiring service personnel, veterans and their families. Duties will include: Respond in a professional and timely manner to customer requests received via email and by phone diligently ensuring positive customer outcomes Proactive in Identifying and acting on sales opportunities during inbound and outbound calls Develop a strong collaborative relationship with customer service team colleagues to ensure individual and team deadlines are met Build and develop strong relationships with internal stakeholders, including Marketing and Finance Liaise with insurance underwriter claims handlers to ensure good customer outcomes as required Maintain accurate records via the company computer database and shared records Attend periodic nationally held company meetings/conferences etc. as required Knowledge, Skills and Experience Required Confident and positive manner, reliable, flexible and adaptable Excellent communication skills both verbally and written Previous insurance sales experience an advantage Experience of working in a regulated environment preferred Knowledge of general insurance products would be advantageous Experience and knowledge of the military an advantage but not essential Computer literate with a good working knowledge of Microsoft Word and Excel To be able to work well within a small team but also be able to use your own initiative and work remotely Working Hours Office hours are currently 9.00 am to 5.30pm, Monday to Friday. Benefits Salary negotiable dependent on experience and skills Company Pension Scheme Bonus Scheme 25 days annual leave plus bank holidays #J-18808-Ljbffr



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