Customer Service Supervisor
5 days ago
We’re recruiting for a Customer Service Supervisor to lead and enhance customer support processes, ensuring exceptional service across various channels. This role involves overseeing inquiries, managing complaints, implementing a customer database/CRM, and collaborating with cross-functional teams to improve the overall customer experience.
**Key Responsibilities**:
- Supervise and improve customer service operations, including inquiries, complaints, and order processing.
- Develop and manage a customer database/CRM to track feedback and trends.
- Collaborate with internal departments to identify and resolve recurring issues.
- Represent the company and its brands at consumer events.
- Continuously refine customer service processes for better customer satisfaction.
**Essential Criteria**:
- 2-3 years' experience in a customer-facing role.
- 5 GCSEs, including English and Maths (or equivalent).
- Strong PC skills (Microsoft Word, Excel, PowerPoint).
- Excellent communication, organization, and multitasking abilities.
- Ability to work independently and as part of a team.
**Desirable Criteria**:
- Experience in FMCG or e-commerce (e.g., Shopify).
- Background in customer service leadership.
**Additional Information**:
The role may involve occasional travel, including weekends, to attend exhibitions and events. This role will be office based till probation is complete.
**Salary**
28-29K
**Interested?
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