Welcome & Service Assistant

4 days ago

Basingstoke, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:£12.75 per hour

**Contract**:Permanent

**Hours**:1170 hours per year, up to 4 days a week working flexibly over weekdays, weekends and bank holidays. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team of Welcome and Service Assistants working in Visitor Reception at The Vyne.

You’ll be one of the faces of the property, greeting visitors with a smile, sharing what';s on, assisting with payments, and ensuring everyone leaves with unforgettable memories. In this hands-on, visitor-facing role, you’ll also help support the sale of second-hand books and seasonal garden produce, while promoting the many benefits of National Trust membership.

Following the completion of a significant conservation project, The Vyne is now getting back to 'business as usual' and we're expecting to welcome nearly 200,000 visitors in 2025.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking forWe'd love to hear from you if you're:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (1170 hrs py)

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