Customer Service Advisor

4 days ago


Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

Job description

**Terms and Conditions: Full time, Permanent, 37 hours per week**

**Department: Customer Services**

**Interview Date: Week commencing 24th February 2025**

Our customers deserve to receive fantastic service, and we are focused on making life easier for our customers by providing high quality customer service.

In our customer service team, we provide front-line support for a wide range of council services across all contact channels, including:

- Face to face services in our 3 reception centres in the borough.

Staff will be trained to deal with specific enquiries across multiple channels and varied services, dependent on your experience. Our current vacancy is within the contact centre.

The services that we handle are diverse and include Adult Social Care, Council Tax and Benefits, Registrars, environmental services such as Household Waste and Recycling and street services such as Highways, Streetlighting and Parking Services.

For each of our services, it is important that you have strong empathy, communication, listening and questioning skills. You also need to have patience as we deal with some difficult situations, ultimately to get the best outcome for our customers.

We use multiple systems to assist our customers so you must have strong IT skills and the ability to summarise a customer enquiry in a concise written format.

If you are flexible, friendly, up for a challenge and already have a taste for giving great customer service, then why not join the Customer Service Team, it’s a great place to work

Please note that the listing may be closed before the closing date should sufficient applicants have been received.

**Job details**:
Job reference

REQ03667

Date posted

24/01/2025

Application closing date

17/02/2025

Location

Blackburn with Darwen

Salary

Grade D, SCP 5-8 (£24,790.00 to £25,992.00) per annum

Package

Blank

Contractual hours

37

Basis

Full time

Job category/type

Council



  • Darwen, United Kingdom Cummins Mellor Full time

    Cummins Mellor have an excellent opportunity for a Customer Service Advisor experienced in handling telephone enquiries. The role arises within a business based in between Darwen and Blackburn. Due to increased business levels they are looking for a Customer Service Advisor to work to help them on the planning team. As a Customer Service Advisor your role...


  • Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Terms and Conditions: 37 hours, Full Time** **Department: Cheif Executives** **Interview Date: April 2025** **Start Date: September 2025** **OUR 2025 APPRENTICESHIPS ARE NOW OPEN FOR APPLICATIONS!** **WORKING FOR BLACKBURN WITH DARWEN** Are you eager to learn and ready to kick-start your career? Blackburn with Darwen Borough Council...


  • Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Terms and Conditions: 1x Position Available: Full time, Fixed Term until the end of March 2026, 37 hours per week.** **Department: People** **Interview date: 4th July 2025** **The job key requirements are attached.** **Although not extensive, the post requires you to hold a caseload of care leavers, aged 15 ¾ - 25 years old and**: - Be...


  • Darwen, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Darwen Hybrid** Do you have customer service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? Working as part of a warm and welcoming team you can work from the office or at home on a hybrid basis (Once probation is complete). Once...


  • Blackburn with Darwen, United Kingdom Flavour Warehouse Group Full time

    Due to an internal move within our Customer Services department we are looking to recruit a Customer Service Team Leader, who will play a pivotal role in ensuring our customers receive exceptional service. You will lead a team of customer service representatives and oversee various responsibilities aimed at addressing customer inquiries and issues promptly...


  • Darwen, United Kingdom Capita Full time

    Temp to perm - TVL internal use only **Job title**: Customer Service Advisor Temp to perm - TVL internal use only **Location**: Darwen , United Kingdom **Time Type**: Full time **Contract Type**: Permanent


  • Darwen, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Hybrid in Darwen - ARD1047857** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work Monday to Friday, **just 37 hours...


  • Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Department: Chief Executives** **Terms and Conditions: Permanent, 37 hours per week** **Shortlisting Date: Monday 27th October 2025** **Interview Date: Friday 31st October 2025** We have a great opportunity to welcome someone into our team who is looking for the next step in their payroll career. As a Payroll & Pensions Advisor you...


  • Blackburn with Darwen, United Kingdom BBF Limited Full time

    **Customer Services Lead (B2B)** **Excellent Salary DOE** **BBF Limited** **Blackburn, Lancashire** **Full-time, Permanent** You might not know who we are, but no doubt you’ll have eaten our products! We manufacture some of your favourite retailers’ cakes & desserts. This is a fantastic opportunity to join a growing business and help those cakes &...


  • Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: Monday to Friday 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth...