Custodial Escort Officer

Serco - HMP Doncaster
Permanent, Full Time
£25,466 per annum + Excellent Corporate Benefits Package
It takes a whole team of people to keep the facility safe, secure and in proper working order. We have a vacancy for a Custodial Escort Officer to join our fantastic FM team at HMP Doncaster - a category B local resettlement prison situated in South Yorkshire, housing a male population of up to 1145 individuals, approximately 200 of whom are young offenders aged 18-20. Reporting into the Facilities Manager, you will work alongside a team of multi-skilled engineers within the Facilities Services team. As our new Escort, you will enable Contractors to perform tasks within the establishment in a safe and secure manner, ensuring that all Contractors and their tools are accounted for and managed securely at all times, and that all work meets regulations.
As this role forms part of our Facilities Management Team, you will be required to cover nightshifts and occasional weekend work as required and it is important that you are physically fit due to the physically demanding nature of the role. Working in Custodial, it is an intensely pressurised environment so you must also be confident in your ability to communicate effectively, with a high level of customer service skills. Other key duties include:
Assisting in multi trade support of other members of the FM team in completing related routine maintenance and repairs but within the capabilities of their ability, experience and training.
Taking responsibility for external areas - carrying out regular inspections, ensuring they are kept free from litter and are clean and presentable.
Overall, this is a fantastic opportunity for someone who enjoys working in a team and taking pride in what they do as we are a tight-knit and supportive unit within the Prison.
What you'll need to do the role
We are looking for someone who has previously worked in a similar role and will be able to hit the ground running upon starting. Although experience working in a security/custodial environment would be desirable, this is not essential. As you will be assisting in multi-trade support within the team, we would also consider relevant certifications or licences that will allow you to aid in other areas for e.g. Health & Safety knowledge, Electrical, Plumbing etc. Good I.T, Numeracy and Literacy skills will also be an essential part of the role on a day to day basis.
A key part of this role is to be pro-active and this will be achieved by commitment to customer satisfaction and striving for continuous improvement in your working approach, including the ability to prioritise workload, using your own initiative and working in a logical and methodical manner to tight timescales. You will be confident in your ability to communicate effectively at all levels, both in writing and orally. It is important that you have a flexible and a common-sense approach to work due to this role involving nightshifts and weekend work. Please note that you will also be expected to pass a full security check.
Why Serco
Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people’s lives
Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
Up to 6% contributory pension scheme
Serco benefits package - includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
Employee Assistance Programme
A safe and supportive culture
The chance to make a positive difference
Blue light discounts
Opportunities to gain additional qualifications
Continuous professional development opportunities
Opportunities to participate in an overtime scheme
A company passionate about diversity and inclusion
Free on site parking
Use of on site gym
Subsidised meals
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.