Relief Team Assistant

**Zero Hours Administrator - London**

**Salary -** £11.95 per hour

**Hours - **Covering various shift patterns between 8:00 and 19:00

**Location** - On Site - Across various sites across London.

Williams Lea has a fantastic opportunity for Zero Hours Front of House and Hospitality Assistant.

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

We are currently seeking a person to be part of our Relief Team, based in London. This role involves covering ad hoc shifts supporting reception and front of house duties.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for
- Excellent personal presentation and communication skills
- Exemplary customer service skills, including experience of reception and front of house
- A flexible approach to working hours
- Demonstrable commitment to exceeding expectations and goals
- A team focused attitude
- A committed attitude and dedication to creating a memorable guest experience
- **The Job**:

- Meeting, greeting, and interacting with visitors
- Internal and external call handling including taking and passing on accurate messages
- Processing and confirming meeting room booking requests
- Meeting room set up and hospitality, which would involve providing refreshments
- Delivering an exceptional electronic and hard copy file management service
- Photocopying, scanning and printing
- Binding documents
- Helping to resolve client queries
- Assisting clients to use the service efficiently
- Maintaining the highest levels of customer service

Contract: Relief

Work model: Office Based

**Williams Lea seeks a Relief Team Assistant to join their team**

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Exceptional customer service skills and a welcoming and helpful attitude is key to this role.

The role is varied with a real focus on events - so if you enjoy meeting and interacting with people in a professional environment - this could be the role for you

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

**Purpose of role**

The Relief Team Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager.

The Relief Team Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.

This includes, but is not limited to, the efficient and prompt answering of client queries, adhering to all Williams Lea policies and procedures, courteous interaction with clients and visitors following company protocols for this service, completing all work within the agreed services levels and assisting with completing general administrative duties as required.

Relief Team Assistants are accountable for maintaining the established relationship between Williams Lea and our clients. You will be able to recognise and translate the client’s needs and to translate these into a responsive service.

**Key responsibilities include**:
This role includes, but is not limited to
- Switchboard/reception
- Hospitality
- Filing
- Archive and document management
- Reprographics
- Mail

**Essential**
- Customer focused, with experience in a customer service environment
- Happy to provide hospitality support
- Well presented with a professional manner
- Flexible
- Computer literate with good knowledge of all MS packages
- Quick learner
- Effective communicator at all levels, both written and oral
- Hands on team worker
- Attention to detail, ability to retain high levels of concentration

**Job Type**: Zero hours contract

**Salary**: £11.95 per hour

**Benefits**:

- Cycle to work scheme
- Health & wellbeing programme
- Private medical insurance
- Referral programme

Work Location: In person

Reference ID: EFMS