Business Support Assistant

About the role
**Job purpose**:The purpose of the job is to provide confidential administrative support to managers, using appropriate systems, procedures and resources. To also ensure a quality service is delivered to customers, North Northamptonshire Council policies and values are complied with and reporting deadlines are met.

What will you be doing?
1. You are responsible for maintaining and developing electronic and paper record systems to ensure that the business is adequately supported. This will require a confident, accurate and timely approach to using MS Word, MS Excel and other software as appropriate.

In particular, you play an important part in ensuring that customer, staff and performance data held on the Company’s management information system is always up to date, in particular staff rostering.

Additionally, you will produce a range of detailed documents to the required standard and within timescales.

2. You must ensure that financial systems and processes are carefully followed in relation to the handling and care of petty cash, and any other required accounts, keeping accurate records and meeting reporting deadlines.

You will co-ordinate the provision of stocks of resources and office supplies to maintain the effective operation of the service while minimising waste. This will involve the appropriate use of electronic ordering and payment systems.

3. You provide a wide range of administrative support to managers and colleagues specifically within your team but also generally across the Company. This includes responding to standard enquiries and correspondence, maintaining your manager’s diaries and meeting schedules and undertaking other tasks as instructed.

4. You are responsible for undertaking reception duties and responding to telephone and face to face enquiries. You should deal with callers and visitors in a proactive manner in accordance with the Company’s customer service standards.

You should build good working relationships with internal and external managers, colleagues and customers and their carers. You must ensure that your communication style is always clear and polite.

5. You will be expected to actively participate in staff meetings, team activities, supervision, appraisals and training.

6. At all times you must demonstrate an awareness and understanding of the procedures, policies and legal requirements relating to the work that you do. This includes equality and diversity, data protection and financial regulations. You must also ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.

7. You may be required to carry out other duties which fall within the broad spirit, scope and purpose of this job description and which correspond with the grade of the post.

This job description reflects the major tasks to be carried out by the job holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the job holder

About you
All North Northamptonshire Council employees must aim to provide the best possible service to every individual we support, promote their independence and respect the decisions they make. All actions must stem from our values of Respect, Honesty, Teamwork, Trustworthiness, Efficiency and Compassion. As a key participant in the lives of the people we support, you must demonstrate an understanding and awareness of equal opportunities and other people’s behavioural, physical, social and welfare needs and their dignity.

About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

**Your differences make us different - Achieve Together.**
- We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete._

Our benefits
We offer:

- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health