Team Leader

**About The Role**:
To lead a team of employees to provide domestic service to the contract, managing teams employed to ensure efficient and effective service provision in line with agreed service specifications. Monitor and report on the quality of the domestic services within the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client.

You will be working Monday to Friday, from 10:00 to 18:00, 37.5 hours per week.

1.3

Main Duties & Responsibilities of the Role

1.3.a

**Customer Liaison**
- To be the first point of contact for the management of OCS service delivery to clients.
- Demonstrate a responsive “can-do” attitude to the client, and end users. Responsibility for ensuring due compliance to the contract domestic specification1.3.b

**Health and Safety**
- Ensure that all OCS and Client Health and Safety Policies and Procedures are adhered to, referring conflicts to the supervisory/management team where necessary.
- Ensure that risk assessments, COSHH records and safe methods of work records are held centrally on the contract for all working practices
- Ensure that all OCS staff are aware of, and comply with their H&S responsibilities, including the provision of risk assessments and safe working method statements before work commences.
- Undertake regular audits of all service areas and present written reports with recommendation to supervisory and management.
- Manage the delivery of all agreed remedial /emergency and planned works to ensure the building offers a safe environment for all users
- Set a good example for others

1.3.c

**Quality of Service Delivery**

Responsibility for quality performance on the contract with respect to Cleaning which will include but is not limited to:

- Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification.
- By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action where necessary.
- Manage and motivate the team to provide a quality, customer friendly service at all times, in line with the partnering ethos/culture.
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Monitor and report on performance & quality of service delivery.
- Monitor customer feedback and respond to customer comments.

1.3.d

**Continuous Improvement**

Adopt a pro-active, innovative approach in recommending improvements and changes to the service where considered to be cost effective, and ensure that this change is driven through the operation in a seamless and efficient manner.

1.3.e

**Personnel Management and administration**
- To ensure that the OCS image is reflected positively through staff appearance and demeanour.
- Communicate regularly with staff through informal channels to ensure that there is a free flow of ideas and that morale remains high.
- Maintain staffing levels in accordance with contract requirements.
- Direct activities of all staff, ensuring that they are properly trained to fully perform their duties and responsibilities
- Ensure Personnel training Files are kept up to date and that at all time employees are adhering to Company Policy & Procedure
- Ensure company philosophy of six ‘C’s’ is cascaded and adopted by team

1.3.f

**Finance**
- Ensure best purchasing practise using the companies nominated suppliers.
- Ensure all labour, sundry and overhead costs are managed to within budget.

1.5

Critical Performance Measures (CPMs) / Objectives

1.5.a

Compliance with all Health & Safety and hygiene obligations and responsibilities, audit success

1.5.b

Effective man management and staff retention and development practices

1.5.c

Quality Management & Client liaison - customer reviews/feedback

Experience

2.1

Personal Characteristics/Attributes
- Excellent personnel, motivational and team building skills - high visibility with integrity and strong ethical values
- Focused and Performance Driven
- An autonomous self-starter, self-motivated and well disciplined
- Customer focused with the ability to develop relationships quickly and good at net working
- Demonstrates a proactive response when dealing with customers
- Ability to prioritise and manage workload in a front line, sometimes reactive environment
- Willingness to develop long term relationships with our clients and other stakeholders

**About Us**:
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the