IT Technical Support Apprenticeship

6 days ago


Stratford Enterprise Park, United Kingdom Intequal Full time

**Vacancy Overview**:
Do you have a passion for technology combined with great customer service skills? Would you like to begin your career in the IT industry?

**Working Week**:
Monday to Friday 9 - 5.30

**Weekly Wage**:
£12500

**Detailed Job Description**:
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experienceto kickstart your career in IT.
About the Company
Our client, based in Stratford-upon-Avon were founded in 1991 and are an IT services and solutions provider to organisations across the UK and Europe.
Job Role
We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
- Becoming a valued part of the Technical Support team
- Managing calls and liaising with customers and suppliers
- Recording all their requests in the internal tracking system
- Handling incidents reported by users and when needed addressing them or escalating within the department
- Following up incident solving and updating documentation
- Informing users through alerts and communication
- Remote installation of computer and network hardware and software
- Assist with day to day running of the department
- Setting up of broadband equipment and broadband fault diagnosis
- Setup of computer hardware to customers’ requirements
- Daily / weekly checks
Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge andexperience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

**Skills Required**:
You will be highly organised with excellent communication skills
- You will be willing to work hard and eager to learn
- You will be adaptable with the ability to multitask
- You will have superb IT skills and a base knowledge of hardware & software

**Personal Qualities**:
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid toask questions.



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