Medical Receptionist
2 weeks ago
**Part-Time Medical Receptionist (20 hrs per week) - Maidstone Area**
We are a friendly GP surgery in the Maidstone area, looking for a part-time Medical Receptionist to join our supportive team. This is a key role in helping us deliver excellent patient care and ensuring the smooth day-to-day running of the practice.
**About the role**:
- **Hours**: 20 hours per week (mix of morning and afternoon shifts on a rota basis).
- Morning shifts: 7:45am-1:15pm or 8:00am-1:30pm or 8am to 1pm
- Afternoon shifts: 1:00pm-6:00pm, 1:15pm-6:00pm or 1:30pm-6:30pm
- **Location**: You will work across both our Shepway and Grove Green branches.
- **Enhanced hours**: Once every 7 weeks, you’ll be asked to work extended hours (with enhanced pay) on Mondays: 6:30pm-8:00pm and Saturdays: 9:00am-5:00pm
- **Core surgery hours**: Monday to Friday, 8:00am-6:30pm.
- **Salary** - depending on your experience at GP Surgery receptionist role
**Key responsibilities**:
- Provide a welcoming and efficient first point of contact for patients.
- Answer queries by phone and face-to-face, triaging and signposting patients to the right service.
- Manage appointments, bookings, and recalls (e.g. annual health checks, vaccinations).
- Support with practice operations such as opening/locking the building securely.
- Maintain confidentiality and follow practice systems and protocols at all times.
**About you**:
- Warm, friendly, and empathetic, with excellent communication skills.
- Able to remain professional under pressure, and confident in influencing or negotiating when required.
- Comfortable using computers (essential).
- Previous GP practice experience with **EMIS** preferred.
**What we offer**:
- A supportive, friendly team environment.
- Opportunities to make a real difference to patient care.
- Enhanced pay if working for enhanced hours.
This role does **not** offer remote working.
**Job Types**: Part-time, Permanent
Pay: £12.25-£12.75 per hour
Expected hours: 20 per week
Application question(s):
- Are you familiar with the Clinical system EMISWeb?
**Experience**:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
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