Patient Booking Clerk

21 hours ago

Bristol, United Kingdom PracticePlusGroup Full time

**About The Role**:
**UNLOCK YOUR BEST WORK LIFE**

**+ make a difference for every patient**

Due to the increase of treatments and care we are giving to patients, our busy Administration department has a new permanent opportunity for a **Patient Booking Clerk** to join the fun, focused team, based at our Emersons Green hospital, Bristol.
- **Are you a patient focused administrator, who enjoys working to targets?**:

- **Are you able to thrive in a fast paced and challenging environment, yet still ensure every step of every administration process is covered from start to finish?**:

- **Is it time for you to offer your knowledge and skills to an ever-growing organisation who are committed to providing high standards of safe and effective patient care to everyone?**

You will be providing a professional and patient focused booking and administration service, answering calls from patients, carers, GP surgeries and other hospital’s regarding patient admissions and referral letters.

**This is a part-time permanent position (22.5 hpw)**

**working a set day rota basis per week**

**09:00 to 17:00**

**What you'll be doing**:
As the Patient Booking Clerk, you’ll be supporting the clinical team’s and our patients by effectively occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions. You’ll be tasked with monitoring the capacity of booking and reporting any unfilled availability to the Patient Services Lead.

It will be your responsibility to identify and register all new patients and manage their referrals, you will need to confidently answer questions and provide advice to patient’s regarding their appointments.

In this Patient Booking Clerk position, you’ll be playing a patient focused and supportive role, you will be keeping in contact with patients on waiting lists to offer earlier or newly available appointments, contacting them prior to their appointment to set their expectations.

Detailed, up to date and confirmed booking lists will have to be prepared in good time and issued to the related departments, such as the outpatient clinic and theatres.

**What we’ll look for in you**:
Whilst we are looking a strong Administrator, this position will suit those who may have worked in a telesales or call centre environment with a results / target driven background.

You will be an effective communicator at all level’s both written and verbal and will be PC literate, being familiar with MS Office tools (Excel in particular), able to pick up new systems easily.

Multi-tasking will be second nature to you as you will have examples of having had to juggle multiple tasks at the same time.

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job, you have a career

We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.

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