Operations Administrator

We are looking for an **Operations Administrator** to join the **Operations Team** at Thermatic Technical FM.

As a Thermatic Operations Administrator you are a member of the Operations team. The Operations Team’s main aim is to deliver agreed services to our customers with the upmost standard and efficiency, whilst maintaining and delivering all cost lines. As an Operations Administrator you will support this purpose by reviewing and validating all timesheet entries for the remote engineers, ensuring the timesheets accurately reflect the time engineers have taken to attend jobs and complete work-related tasks. Other duties include approval of engineer expenses, ordering of engineer uniform and collating engineer absences.

To be succesful in this role, you will have strong communication skills and a collaborative approach to working. Outstanding problem-solving skills and strong customer service and interpersonal skills to deal with different customers and departments within the business.

A background in an administrative function with the Facilities Management industry is essential and previous experience in timesheet management or similar would be desirable.

**The Benefits**:

- 33 days holiday (inc bank holidays) + a day off on your Birthday
- Auto-enrolment Pension
- Extensive Healthcare & Wellbeing provisions including:

- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- Enhanced Family Leave policies
- Free parking
- Company events
- Gym facilities onsite
- Referral bonus
- Employee of the Month awards
- Long Service Awards

**Hours & Location of Work**:

- Main location - Thermatic Head Office, Salford. Opportunities to work remotely will be available.
- Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week

**Responsibilities include**:

- Review and validate daily time sheet entries using our Operations System (JobLogic)
- Compare travel time between JobLogic and our Fleet Trackers to validate entries.
- Identify missing time sheet data and engage with the Operations team to correctly assign the time.
- Liaise with engineers when discrepancies are identified to resolve and communicate changes to timesheets.
- Work alongside the finance team to ensure engineers are paid accurately for overtime worked.
- Assist with the logging of engineer activities on our Operations System (Job Logic).
- Ensure absences, holidays and sickness are recorded accurately.
- Processing of engineers expense claims.
- Comply with the monthly payroll cut-off timings to ensure engineers are paid accurately.
- Other ad-hoc administrative duties that may be required by the Operations team.

**Our People**

We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.

We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.

We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.

Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.

**Guaranteed Interview Commitment** - We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.