Trainee Contact Centre Advisor
2 weeks ago
**No call centre experience necessary as full training will be provided.**
**The Role**
- Screen initial calls and determine customer requirements
- Input details on the service management system, asking questions to ensure accurate information is obtained from the caller regarding machine, location, contact details, opening and closing times, fault and priority of call
- Attempt to resolve customer queries over the phone through the trouble shooting process
- If you cannot find a solution through the phone fix process then schedule engineer, water filter change and steam boiler exchange visits through the planning team
- Bring to the attention of your manager any customer proving difficult to deal with to ensure the matter can be resolved promptly.
**The Person**
- Previous customer service experience from Hospitality or Retail
- Empathetic and understanding towards others
- Ability to build genuine rapport
- Excellent communication skills, confident, happy on the phone
- Strong level of common sense, attention to detail and accuracy.
- Flexible approach to work (Required to work 1 in 5 weekends + occasional bank holiday cover)
**Salary**: £20,000 with overtime £21.5k, pension and other company benefits
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