Customer Relationship Manager

3 days ago

Manchester, United Kingdom Menzies Distribution Ltd Full time

**Customer Relationship Manager/Account Operator
Manchester (Ashton Under Lyne)**

Our client is looking for a Customer Service professional to join their team in Manchester. You’ll be working Monday - Friday, 08:30 - 16:30 supporting their customer Viking. Working for our client alongside Viking customer service department you’ll actas a bridge for escalation queries providing updates to senior management teams across the business.

**Customer Relationship Manager Duties**:

- Dealing with query escalation from both Viking and Menzies customer service teams
- Stop & Return Process
- Quarantine Report
- Escalation 3 Responses and ongoing improvements/reporting
- Manage operational performance including primary turning and final mile (radial), execution plans, sub-contractors, claims, stock holding, returns and customer service processes.
- In conjunction with Finance ensure the account operates in line with budget expectations.
- Credit management, supporting with communication of sums to be paid.
- Loss prevention.
- Monitor and control key contracts, ensuring Health, Safety, Environmental and Quality compliance is maintained, and the Company's procedures and objectives are achieved
- Manage customers for the length of the relationship with the company.
- Ensure the customer and account is maintained for as long as possible, supporting and driving sustainable and profitable growth for the company.
- Work collaboratively with the Account Management team ensuring performance measures and reporting requirements are in line with customers expectations.
- Develops partnerships with key customers by identifying and delivery valued added activities & services which help drive business growth.
- Ensure timely and successful delivery of solutions according to the customers’ needs and business objectives

**Customer Relationship Manager Requirements**:

- Previous Customer Service at a management level required.
- Previous experience in transport/logistics customer service.
- Attending internal and external meetings.
- Ability to work with data in Excel form and familiar with MS Word and PowerPoint software packages

**Customer Relationship Manager Additional Benefits**:

- 31 Days Annual Leave (Pro Rata)
- Pension Scheme
- Life Cover
- Cycle to Work Scheme
- Eye Care
- Development opportunities and room for progression

**A bit about our client**:
Our client been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - they keep moving forwards.

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