Sales Excellence Associate

**Sales Excellence Associate**

Employment Type Full Time
Category Operations

**JOB TITLE: Sales Excellence Associate**
**JOB LOCATION: Belfast, Hybrid (to be discussed)**
**TERMS: Permanent**

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WHO ARE FIBRUS?*
Fibrus are an exciting telecommunications provider with the single focus of being a “Full-Fibre” broadband company within the UK. Founded and launched by Conal Henry (Chair) and Dominic Kearns (CEO) by securing backing from Infracapital, Fibrus continue to deliver full fibre broadband to more and more homes and businesses across parts of Northern Ireland and Great Britain.
Our mission is to bring full fibre to homes and businesses across the country and we are committed to bringing next generation broadband services to those who need it most.
**THE JOB**
We’re looking for a passionate and driven individual to be the support to our growing sales division and to the customers we convert. As a Sales Excellence Associate, you will partner with the Sales operation to enhance sales and the customer journey. You will be the over-arching support to our sales division by providing suggestions on how to improve, create/assist with campaigns and streamline processes to benefit the operation and the customer.
Your responsibilities will be to build the processes, script and quality checks required to maximise conversion, as well as processing none generic sales such as Webchat, and Online orders. You will be responsible for looking at the performance dashboard and how it aligns to each of our sales campaigns, provide feedback and insight on next best actions working alongside the Marketing, Operations and Sales Team on a day to day basis.
**WHAT WILL YOU BE DOING**

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Supporting across the sales division, including field and desk sales.
- Responsible for cold data, mass text campaign profiling and sending out to customers.
- Being responsible for system evolution.
- Workflow management
- Assisting on process improvement across the sales function.
- Process webchat sales and link in with Customer Service on Cross Sell and Upsell
- Process overflow of Sales where no commission is awarded (i.e., Mates Rates, Staff Offer, Online)
- Updating Sales Scripts and reporting for Sales
- Work with Sales Team and GTM manager on Desk processes, compliancy of call quality and reporting
- Work with Digital Marketing Managers on Sales conversion, traffic identification and customer facing communications
- Working collaboratively with stakeholders around the business.
- Ensuring quality and compliance standards
- **WHAT WILL YOU BRING?**
- Have demonstrable telephone-based or face to face sales experience
- Experience in Sales Operations i.e. compliance, process improvement
- Present a willingness to learn
- Confident on systems with experience of Word, Excel and Outlook
- Be committed, professional, reliable, target driven and ambitious
- Excellent /confident verbal and written communication skills
- Have a can-do attitude and the desire to deliver a quality service to customers
- Understand the importance of compliance in the telesales environment
- Be enthusiastic about sales and a team player
- Capable of learning and keeping up to date on our product offerings

**IS FIBRUS FOR ME?**
At Fibrus, we put our people first We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility.
We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.
As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain
We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose
- **HOW TO APPLY**

We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus

**Important Information**:
**Job Types**: Full-time, Permanent