Customer Service Assistant

9 hours ago

Hemel Hempstead, United Kingdom Hertfordshire CC Full time

**About the team**
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.

Hemel Hempstead Library is a large town centre library. We offer a wide range of events and activities for adults and children. These include Baby Rhyme Time, Story Time, Lego Club and IT help for customers using our PCs and printing facilities. Customer Service Assistants are required to be involved in all of these activities.
**About the role**
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.

You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.

**About you**
You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.

Essential:

- Knowledge of and/or experience of working in a customer focussed environment.
- Demonstrable organisational skills, showing a methodical ability to prioritise tasks.
- Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives.

Desirable:

- Confident speaking to customers of all ages.
- Basic IT Knowledge
- Work under own initiative.

**How to apply**

**Additional information** Disability Confident**

**English Fluency**
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC26223

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