Customer Service Advisor

2 weeks ago

Golders Green, United Kingdom National Express Full time

**Join us on the Journey...**:
We have an exciting new opportunity for a Customer Service Advisor to join our team at **Golders Geeen Coach Station.** This role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around the outside of the station, answering customer queries and guiding them to their location and ensuring our high standards of health and safety are continually met.

It's the perfect environment for someone who is energetic, enthusiastic, safety focused and customer service driven as well as always ready to go the extra mile to deliver exceptional service and support our customers.

**What you'll do...**
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction.
- Promote and demonstrate the “National Express Way” when dealing with customers enquiries adopting a customer focused approach at all times.
- Aiming to upsell our services and product to customers.
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
- Providing support and information to our passengers.
- Assisting drivers with boarding and helping with luggage.
- Operating internal tracking systems to manage coach services.
- Managing coach movement within the station and exceeding the Health and Safety standards
- Using a pro-active approach to make travel arrangements for our customers in the event of delays or service disruptions.
- Selling tickets and add-on products to customers.

**What we're looking for...**
- Previous experience in delivering excellent customer service and working in a fast paced environment
- Experience in cash handling and reconciliation of daily sales figures vs transactions processed.
- Ability to work with others in a team or individually
- A confident and excellent communicator with great people skills and the natural ability to put people at ease.

**We offer a wide range of benefits such as...**
- Free Coach travel
- Company pension
- Employee Assistance programme
- Variety of deals and discounts available through NX online portal
- Endless opportunities for progression within the business

**Things to note...**:
National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.

**You may also have experience in the following......**:
Customer Service, Retail, Security, Customer Care, Receptionist, Sales Complaint Handling, Supervisor, Events Management, Operations Assistant, Car Park Management, Travel, Tourism, Transporation Industry

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