Djsc Customer Trainer

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DJSC Customer Trainer

Location: Bracknell (BRA07)

Full-time. Office Based.

Defence

Are you a passionate individual who strives to deliver excellent customer service? Do you enjoy training others? Do you have strong communication skills? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements? We are looking to grow our team with committed people to both train and technically support the council of reserve forces and cadets’ association (CRFCA) for our customers across the region. You will be working within a shared service which gives you the opportunity to support other accounts where required.

**Your experience**

The DJSC are looking for an established trainer to support the training of our customers. You need to be confident in delivering training, have a good level of technical understanding and be willing to support the team by answering incoming calls. We expect the trainer to be able to work proactively and utilize whitespace by supporting incoming calls, working on new training documents.

**Responsibilities include (but are not limited too)**:

- Induction training for all Users.
- Provide End User training of systems and devices, excluding Symphony.
- Training the customer base on the below technologies:

- Microsoft 2016 software including Outlook, Word, Excel & PowerPoint
- Autocad & Autocad Light
- Local Access Database Applications
- Acrobat Reader
- MS Project
- Colligo
- Specific apps used on the customer system
- Updating documents and creating work instructions
- Supporting 2nd line by taking calls and resolving calls where possible

**Mandatory technical skills**:

- Raising/supporting technical escalations from the customer through the use of the service desk to ultimate resolution from a 1st and 2nd line perspective, escalating to 3rd line when applicable.
- The individual should also be able to work independently to fault find/manage their workload
- Resolving incidents in a polite and timely manner against challenging KPIs/SLAs
- Drive service improvements to their colleagues and customers alike.

**Mandatory ‘soft’ skills**
- Strong communication skills
- The ability to teach others
- Good problem-solving skills
- Strong stakeholder management skills

**Beneficial technical skills**:

- Understanding of ITIL Service Management
- Windows platforms, primarily Windows 10, Server 2016 & Server 2019
- Microsoft Group Policies
- Microsoft Office 2016
- VMware desktop and server solutions
- Base understanding of Systems Centre components
- Anti-Virus management and reporting

**Achieve together**

**Please be aware that you will be joining the Defence Joint Service Centre (DJSC) which prides itself in delivering support to a wide range of customers and with differing requirements. As part of the DJSC’s offering we may require you to work on other accounts dependant on your skillset. This will be to support the wider DJSC and its aim to deliver excellent customer service and maintenance of the estates.**

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this **Be Completely You**.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to **Work Your Way**, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

LifeatFujitsu