Kent Police Contact Handler

**Kent Police Contact Handler**

**£26,385 rising to £30,453 with experience (pro-rata)**

**Are you good in a crisis?**
**Can you keep calm under pressure?**
**Do you have what it takes to answer an emergency call in someone's time of need?**

We currently have an exciting opportunity to join us as a contact handler (37 and 33 hour shifts available), working within the Force Control Room in Coldharbour, located near Junction 5 on the M20 in Maidstone.

**Please note, remote working is not possible due to the nature of these roles.**

**The role**

Contact handlers work shifts over a 24-hour period, 365 days a year and are the first point of contact for answering all emergency 999 calls and non-emergency 101 calls.

You will receive a variety of calls, often challenging in nature, including reports of missing people, road traffic collisions and crimes in action. At times you will be talking to people in potentially dangerous or vulnerable situations, and it is down to you to stay calm and determine the most appropriate response. We will provide you with the highest standard of training and on-the-job support to prepare you for the different situations you may face.

Please note no annual leave or time off will be granted during your training programme except for exceptional circumstances.

**Skills and experience**

You do not need previous experience; instead, we're looking for common sense, attention to detail, great IT skills (including good typing skills) and a high-level of accuracy.

You must be an excellent communicator, team-player and have empathetic problem-solving capabilities while maintaining a calm head under pressure. Above all, you'll have the drive, passion, and determination to make a difference and deliver an outstanding service.

**Supporting you**

Your wellbeing and safety are at the heart of all we do. We will support you via a wide range of wellbeing services. We also have several active staff support networks and buddy schemes which you will have access to and can be involved with.

**Developing You**

We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

**Valuing Difference**

We are committed to building an inclusive workforce that better reflects the communities we serve. A diverse workforce widens our range of experience, perspectives, and knowledge, allowing us to be approachable within the communities we serve. This helps make our communities safer and Kent Police a stronger more united police force.

**Salary and Benefits**

You will receive great benefits, including opportunities for career development, access to onsite gyms, an excellent pension scheme, free parking, uniform and local and national discounts.

**Vetting**

Before anyone joins Kent Police, we need to undertake a series of vetting checks to help identify and assess any identified risks, including criminal record and credit reference checks. To help us do this we ask you to complete a detailed vetting form which asks for details of your family members (parents, partner, children, and siblings) and any criminal associates. You must let anyone whose details you have provided know that they will be investigated as part of your pre-employment checks. Legislative constraints mean that we’re unable to disclose the results of enquiries on third parties.

**Job Type**: Permanent

Pay: £26,385.00-£30,453.00 per year

**Benefits**:

- Company pension
- On-site gym

Work Location: In person