Multinational Case Handler

To carry out routine operational and technical duties within the Operations Team to support customer service delivery, for our European business area.

You will be working on several key accounts and your day to day responsibilities will include policy administration, processing, and supporting allocated cases to achieve business development and retention targets. The role is desk based and involves working as part of a team owning policy maintenance, processing and recording of quality business data as well as the supporting production of all policy documentation through high quality formatting and publishing.

**Role Requirements**
- Following receipt of instructions from underwriters, to accurately process underwriting data onto the various systems in a timely manner in order to meet service standards and operational KPIs
- To process the bookings of premiums, pools, local and foreign taxes, and reinsurance as necessary onto the relevant operational systems
- Co-ordinating commercial domestic, multinational and/or co/re-insurance programmes, developing your knowledge of local compliance and regulations
- To provide operational support and share with underwriters on the best ways to structure multinational programmes in order to make best use of RSA’s network and systems (including any required liaison outside of the branch to find appropriate solutions to customer needs)
- To carry out any general maintenance of policy administration
- To undertake any other customer/intermediary administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand.
- To respond to customer/intermediary queries on operational matters as required and to follow agreed processes, policies and procedures to ensure customer service standards are consistently achieved
- To act as a link between the Underwriting, Claims, Operations and Finance teams regarding all operational matters ensuring effective and timely communication.
- To take ownership for the team’s technical development and create/ deliver technical training sessions to support them achieving the required product development milestones.
- Take personal accountability for active problem solving
- To comply with the required standards of best practice, operating effectiveness and efficiency and all legal, regulatory and policy requirements
- Being aware of and adhering to our regulatory framework
- To manage and resolve complaints within own licence level in an appropriate fashion to maintain quality and continuity of relationships. Supporting less experienced members of staff in complaints/ incident handling.
- Providing advice and solutions to colleagues to address technical referrals

**The Individual**
- Previous experience in in the insurance industry, ideally within Marine, casualty or property.
- Experience in processing International business ideally
- Proficient with Microsoft Excel, Word and Outlook
- Excellent external networks and relations with customers and intermediaries
- Ideally bilingual or multilingual, but not necessary.

**About Us**

A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work.

We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
Reference ID: UK07793