Business Administration/reception Apprentice

7 days ago

Luton, United Kingdom PMA Full time

This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Business Administrator/Receptionist to provide support to the admin team and Practice Manager. Business Admin level 3 Apprenticeship training with Clinical Coding in the workplace provided by PMA Ltd.

Every GP Practice needs an efficient team of administrators /receptionists who can ensure that every patients experience is a positive one This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Business Administrator.If you want to play an integral part Primary Care at the Dr Mirza & Partners Surgery, then come and join us

**What will the apprentice be doing?**

To provide support to the administration team / Practice Manager including tasks such as:

- Scan and file correspondence
- Shred confidential correspondence in accordance with practice protocol
- Use clinical system to identify patients requiring annual checks, and send invitations
- Answer telephone calls and either deal with the query or pass on to the appropriate person
- Initiate calls in order to resolve outstanding actions
- Making patient appointments (same day, routine and cancellations)
- Allocation of triage appointments
- Giving routine test results
- Taking home visit requests
- Passing emergency calls i.e. chest pain/stroke to duty doctor
- General enquiries
- Resolving issues
- Complaint management and resolution
- Prescription queries

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Business Admin level 3 with Clinical Coding Apprenticeship training in the workplace provided by PMA Ltd
You will have on the job training within the organisation and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Business Administrator Qualification
You will have to work through and gather evidence during your role as a Business Administrator at the Dr Mirza & Partners Practice
What is the expected career progression after this apprenticeship?
Having gained a year’s worth of work experience and a qualification as a Business Administrator, you would be able to work as an Administrator in the Primary Care sector or in another similar setting within the NHS
**Requirements and prospects**
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Team working, Task Driven, Confident, Articulate, Interpersonal SkillsQualifications
GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) DesiredThings to consider
Please answer the 2 following questions 1. What are you hoping to acheive by completing this qualification? 2. Why do you think you woul be good for this role?

**About the employer**
This is a busy GP Practice serving the local community of Luton. Providing healthcare and preventative treatments. Ensuring each patient individual needs and experience are our first consideration and at the heart of everything that we do. We have two sites, covering a practice population of nearly 6K. Each site has its own nonclinical staff and clinician’s work between both sites Monday to Friday

**Salary**: £7,503.60 per year

**Benefits**:

- Company pension
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Application question(s):

- What are you hoping to achieve by completing this qualification?
- Why do you think you would be good for this role?

Work Location: One location

Reference ID: VAC1000110608

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