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Customer Service Administrator- Watford

3 weeks ago

Watford, United Kingdom Everpool Full time

**Customer Service Admnistrator
- Watford
Full Time, Permanent position
Monday to Friday, 37.5hrs
£21,000-£25,000 DOE
Optional Overtime **Are you passionate about customer service and administration?
Do you have excellent IT skills?
Are you looking for a new challenge within a fast-paced role?
**Come join the ever-growing team at IAS**
The role of the Customer Service Administrator will act front of face of IAS and will manage the customer experience for all visitors and staff attending the assessment centre. You will be expected to complete courtesy calls to confirm upcoming appointments,make any necessary changes and liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations.
You will be expected to provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attendthe assessment centre. Other daily duties will consist of ensuring the assessment centre is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficientstocks are always maintained.
- You will also manage the appointment arrivals board ensuring systems keep up to date and in good order. You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each customer and generaladministration duties, e.g., answering the telephone, copying, documents etc.
- **What we need from you**_
- At least 1 year’s customer service experience
- Excellent I.T skills
- particularly Microsoft Office
- Team player
- Compassionate
- Caring manner
- Great interpersonal skills and ability to build a rapport with people
- Time management and attention to detail

**_Job Details_**:

- 37.5 hours
- £21,000-£25,000 DOE
- Monday - Friday
- Shifts between 8am-6pm
- Office based
- Optional Overtime